All our herbs and herbal products come directly imported from India. We have our own offices in Delhi, Mumbai, and Haryana that are sourcing the highest quality products for our main distribution center in Berkeley, California. Our herbs come ONLY from India, not from other surrounding countries that offer cheaper alternatives. Make sure you are buying herbs straight from the source where Ayurveda was born!

No. Contrary to popular belief, all herbs from India are NOT irradiated, including ours. Because of our high quality packing techniques and cleaning procedures, there is not need for the authoritiesto irradiate our herbs. However, not all companies maintain such high level of quality control and it is smart to ask.

All of our herbs are organically grown. They are "wildcrafted" and are grown in their natural state without any pesticide spraying whatsoever. They are the purest, most natural, form of the herb you can buy.

Before each batch of herbs or herbal products is shipped from India, the product must go through a rigorous safety test before it is exported to the U.S. Among the tests performed are: heavy metal count, bacteria count, e-coli test, salmonella test, mildew and mold count, insect residue test,moisture levels, and others. These tests are very expensive to perform and that is why not all companies perform this level of quality control. They simply "trust" that the herbs are safe and hope for the best. For our safety and the safety of our customers we don't intend on gambling with your health and that is why we have maintained an unprecedented level of quality for the past 33 years.

Quality, value, and consistency. It is not easy to stay in the herb business since 1971 if you don't hold these three values highly. That has been our focus and motto since our opening 33 years ago and we intend on remaining the leader in this field by offering quality products, at a high value,while maintaining consistency and reliability in the herbs year after year after year.

Depending on the region of India you are from, there are sometimes slight differences and variations in spellings of some herbs. Also,sometimes for convenience sake and ease of pronunciation, the difficult letters are replaced with ones that are easier to pronounce. That is why,as a second method of verifying, we will sometimes ask the Latin or botanical name of the herb to make sure you are indeed ordering the correct product.

No. Unfortunately it takes years for import licenses to get approved and we can only import products we have licenses for. Also, since we have our own quality control department in India, we would not be able to verify the quality and consistency of a third party product, and therefore put our reputation at risk. We would suggest writing to the manufacturer of your product directly in India and ask them the best way to order it.

Extracts are essentially the core active ingredients of any herb. Essentially it is the part of the herb or plant that is doing all the work. Extracts simply arness that ingredient and capsulate it and the end result is a higher potency capsule while not having to take so many capsules. You are guaranteed to see results in weeks, not months (the way you would if taking a raw powdered herb).

This is normal. Depending on the time of year, the farmers that we collected from, the potency of the crop, the grinding technique used, and the cleaning process used….these would all affect the slight change in color or even flavor of the herb. This is completely normal and is expected when dealing with raw, natural plants and herbs.

Within 30 days, you can return your order for a full refund (minus shipping costs). We will be happy to issue you a refund, credit, or exchange. Your complete satisfaction is guaranteed!

If the product is unopened, yes. If we are able to resell the product, we can only issue you a credit towards another product, no refunds.

If you do not have a preference at the time of ordering, our shipping department will use their discretion to ship it the most economical, safest, and fastest form of delivery. Sometimes it is USPS, and others UPS. Generally speaking, for small unbreakable orders, we will ship by USPS. If there is any glass products in your order, or if anything can leak, it is safest to go by UPS because of their built it insurance coverage at no additional charge.

Our minimum shipping charge is $5.99. The final cost of shipping is determined by the value of your order and the destination of the order. Please call (800) 261-7662 if you would like to know your shipping costs ahead of time, otherwise the appropriate shipping charges will be added to your invoice.

If we are shipping your order by USPS, you will receive it in 3-4 days (the date of delivery is NOT guaranteed). If we have to ship your order by UPS, you may select one of their faster shipping options (the date of delivery IS guaranteed): Next Day, 2- day, 3-day options are available. Please call to see what your options and costs are before selecting one of these services because they tend to be quite expensive.

If your order was shipped by USPS, then expect delivery in about 3-4 days (including Saturdays). If your order was shipped by UPS, depending on what state you are in, delivery will take up to 3-6 working days (not counting weekends).

If paying by credit card, you may use Visa, MasterCard, American Express, or Discover. You may also pay by check or money order. Please call before mailing payment to check your shipping charges and any applicable tax. Our phone representatives will give you the exact total to mail in.